Refund Policy
Thank you for choosing Franex Global PVT Ltd for your migration consultation needs. We strive to ensure that our services meet and exceed your expectations. However, we understand that there may be occasions where a refund is necessary. Please read our refund policy carefully.
- Eligibility for Refund
We offer refunds under the following circumstances:
- If we fail to deliver the migration consultation service as described on our website.
- If there are technical issues preventing the delivery of our services, and we are unable to resolve them within a reasonable time frame.
- If you have mistakenly made a duplicate payment.
- Refund Procedure
To request a refund, please contact our customer support team at [email protected] / +94 114 063 330 within Seven days of your purchase. Please provide your order details and the reason for the refund request.
Once your refund request is received and approved, we will initiate a refund to your original method of payment within 3 working days.
Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
- Non-Refundable Items
Please note that certain items are non-refundable, including but not limited to:
- Registration fees are Non-refundable.
- Services that have been completed and delivered to the customer.
- Services that have already commenced at the time of the refund request.
- Any third-party fees incurred during the migration process.
- Cancelation Policy
If you wish to cancel your migration consultation service before its completion, please contact us at [email protected] / +94 114 063 330. Depending on the progress made, a partial refund may be issued.
- Changes to this Policy
We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at [email protected] / +94 114 063 330.